1. Think Big and Aim for It
Well thinking big does not mean being over realistic but it actually means being practically realistic. Once you feel stable with your business, never stop there and look for the area of improvement which can help you grow further. Think big and aim for it which is the basic ingredient in taking your business to a next level.
2. Run Your Business Automatically
Using an online catering software is a most appropriate option as it requires a lot of direct dealing with clients. Day to day communication and a lot of traveling is a basic need of catering business so it is not always possible to remember everything. For instance; you might forget a meeting you set with any of your client or you get an absolutely amazing idea while discussing the plan but forget it once reached office. You won’t have to face such situations when using a software which enable you to all this automatically in much lesser time as well.
3. Have Some Patience
As said above, catering business requires a lot of direct dealing with clients which means you much have to be a very patient person. Clients vary from one another and you have taken responsibility to arrange their whole event so obviously they want you to listen each and every requirement of theirs. Also, catering all their needs is your core responsibility but managing all this might become irritating at some point of time but you can’t lose your temper in this type of business. Always be patient and extremely polite with your clients so they become willing to work with you in future again or recommend you to other clients as well.
4. Be Open to Negative Feedbacks
It is equally important as being patient if you really want to scale up your business. You can even manage this section in your event software where you have to respond very actively. Negative feedbacks mean angry customers which can hurt your online reputation so be very wise in your actions. Never leave them unanswered and try to solve their problems or remove misunderstanding as quickly as possible. You can also offer some complementary service to compensate the loss if possible for you.
5. Increase Revenue Streams
It is not always required a huge investment when you are thinking for scaling up the business. You can start with small investments as well like offering some takeaways as a thankyou gesture, a complementary service to regular clients, introducing new services like free home delivery or a few additions in menu card. These are all marketing tactics that you just need to use wisely.
6. Reward and Appreciate Your Team
Your team’s hard work is responsible for where you are today. Appreciate and reward them when they do some extraordinary to make customers happy. Evaluate their performance on your online catering software properly to make them realize you care for them which will also boost their motivation levels. Always remember that a strong team is a key to success in any business.
